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Refund PolicyWe Believe in a thing called 100% Customer Satisfaction. Refund PolicyOnce despatched all deliveries except for 1st class post are guaranteed to arrive before a certain time. We use a combination of either the Royal Mail Special Delivery and Courier Delivery services.However for reasons beyond our control sometimes these deliveries arrive late or damaged. If this is the case you are entitled to the following refunds! Late DeliveryAll delayed items must be reported within 3 days of your requested arival date for us to take any action.If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your chosen day and before your chosen time you are entitled to either a refund for the cost of delivery only. If however the delay has resulted in the goods being less than acceptable we can offer the redelivery of the goods at a suitable date in the future or a credit note of some description to be used accros our full range of services. We do not offer refunds for late deliveries. Deliveries to all third party locations, hospitals or if the address supplied to us is incorrect in any way no refunds will be given. If the selected delivery method is 1st class post refunds for late deliveries (beyond 3-4 days) cannot be given unless approved by the company director. Please note deliveries to some remote parts of Scotland can take up to 2-3 days and refunds will not be given for late deliveries in these cases. We have a comprehensive list of post codes effected on our Terms & Conditions! Damaged or Missing GoodsAll damaged or missing goods must be reported to us within 5 days of your requested delivery date for us to take any action. .If an item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order. Under any other circumstances, refunds are given at the discretion of the Company Director. ComplaintsIf you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.
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