Once despatched all deliveries except for 1st class post (this service is being phased out) are guaranteed to arrive on a certain date or during a particualr time slot to achieve this we use a combination of either the Royal Mail's Next Day Tracked Service (which can be left safe), the Royal Mails Guaranteed Special Delivery service (which requires a signature), Our nominated Couriers AM, PM or Saturday Services (which can be left safe).
However for reasons beyond our control sometimes these deliveries arrive late or damaged. If this is the case you are entitled to the following refunds!
All delayed items must be reported within 3 days of your requested arrival date for us to take any action.
If for any reason a delivery attempt has not been made on your chosen date you are only entitled to a refund of the cost of delivery, not a full refund. We will however always attempt a redelivery or resend your order, however if this is not appropriate we will offer some form of compensation in the form of a credit note. We do not in any circumstances refund the full amount.
If the goods are less than acceptable on arrival we can offer redelivery at a suitable date in the future or a credit note of some description, but this is at the descretion of the company director on a case by case basis.
If the selected delivery method is 1st class post refunds for late deliveries (beyond 3-4 days) cannot be given unless approved by the company director.
Please note deliveries to some remote parts of Scotland can take up to 2-3 days and refunds will not be given for late deliveries in these cases. We have a comprehensive list of post codes effected on our Terms & Conditions!
Damaged or Missing Goods
All damaged or missing goods must be reported to us within 5 days of your requested delivery date for us to take any action.
If an item is missing from your order or damaged we will offer a replacement for you at no extra cost. If this is not acceptable partial credit note will be offered, but this is only at the discertion of the company director on a case by case basis.
Under any other circumstances, refunds are given at the discretion of the company director.
If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.
We endeavour to respond to all complaints within 2 working day and resolve complaints within 3-4 working days.
Under all other circumstances, refunds are given at the discretion of the Company Director.