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All You Need...
Why Choose Us?
Our Roses
Special Offers
Bestselling Roses
Single Roses
A Dozen Roses
You're the One Roses
Gold, Silver & Platinum Roses
Great British Roses
Florist Choice Roses
1-999 Roses
Wholesale Roses
Our Rose Styles
Single Roses
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Special Occasions
Birthdays
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The Extras
Add extra gifts
Rose Info
Rose Meanings
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The Rose Story
Our Rose Petals
Fresh Rose Petals
Order & Track
ORDER TODAY
TRACK YOUR ORDER
7 DAYS A WEEK DELIVERY
All You Need...
Why Choose Us?
Our Roses
Special Offers
Bestselling Roses
Single Roses
A Dozen Roses
You're the One Roses
Gold, Silver & Platinum Roses
Great British Roses
Florist Choice Roses
1-999 Roses
Wholesale Roses
Our Rose Petals
Fresh Rose Petals
Our Rose Styles
Single Roses
Rose Bouquets
Special Occasions
Birthdays
Anniversaries
The Extras
Add extra gifts
Order & Track
ORDER TODAY
TRACK YOUR ORDER
7 DAYS A WEEK DELIVERY
Rose Info
Rose Meanings
7 Day Freshness
The Rose Story

Refund Policy

VERY IMPORTANT: If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your preferred day or before your preferred time we will refund you either a minimum of £5 or if more the actual cost of the delivery you paid. We do not under any circumstances refund you in full.

Deliveries to all third party locations and hospitals are excluded from this.

Refunds for late delivery sent by 1st Class mail cannot be given.

Deliveries to some remote Postcodes can take up to 2-3 days and refunds will not be given for late deliveries in these cases. We have a comprehensive list of post codes effected on our Terms & Conditions.

If Something Goes Wrong

Occasionally for reasons usually beyond our control our deliveries can arrive late or damaged. If this is the case you are entitled to the following refunds :-

Damaged or Missing Items

All damaged or missing items must be reported to us within two working days of your order arriving for us to take any action.

If an item is missing from your order or damaged we will offer a replacement at no extra cost. If this is unacceptable a partial credit note or proportional refund will be offered on a case by case basis.

Left Safe Issues

All issues relating to orders being left safe or with a neighbour must be reported to us within two working days of the requested arrival date for us to take any action.

If your order can not be found a full investigation will be launched to determine exactly where it was left, if after providing more details the order is still lost we will either resend or provide you with a credit note. Unfortunatly as we have proof of delivery a full refund will not be given.

3rd Party Location Issues

All issues relating to orders being delivered to a 3rd party must be reported to us within two working days of the requested arrival date for us to take any action.

If your order was not made available to the intended recipient after being delivered to a 3rd party location we are unable to offer you a refund, credit note or resend.

Flower Availability Issues

If due to availability of flowers on the day we are unable to fulfil your order exactly we will endeavor to make contact with you to discuss the alternatives, failing that we will always send out an alternative bouquet of at least the same value. No refunds, credit notes or resends will be given under these circumstances.

Complaints

If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.

We endeavour to respond to all complaints within two working days and resolve complaints within five working days.

Why Choose interROSE?

Rose icon Rose Specialists

UK's best selection of rose colours and quantities all at blooming great prices.

www.inter.gifts logo icon Real Florist

Yep, that's right we are a real hard working High Street Florist selling online since 1999.

Delivery truck icon Free Delivery

Free delivery available as well as Pre 9am, Pre 10.30, Pre 12noon, Saturday and Sunday services.

Gift icon Extra Gifts

Customise your order to your heart's content with our huge range of unique extra gifts.

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