VERY IMPORTANT: If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your selected day or before your preferred time we will refund you either a minimum of £5 or if more the actual cost of the delivery you paid. We do not under any circumstances refund you in full.
Deliveries to all third party locations and hospitals are excluded from this.
Refunds for late delivery sent by 1st Class mail cannot be given.
Deliveries to some remote Postcodes can take up to 2-3 days and refunds will not be given for late deliveries in these cases. We have a comprehensive list of post codes effected on our Terms & Conditions.
Occasionally for reasons usually beyond our control our deliveries can arrive late or damaged. If this is the case you are entitled to the following refunds :-
All missing items must be reported to us within 48 hours of your order arriving for us to take any action.
If an item is missing from your order we will either resend the missing item of refund the cost at our discretion. We do not give full refunds for missing items.
Due to the perishable nature of our products all damages must be reported to us within 48 hours of your order arriving for us to take any action.
If an item is damaged we will either resend the damaged item or offer a proportional credit note. We do not give full refunds for damaged perishable goods.
All issues relating to orders being left safe or with a neighbour must be reported to us within 48 hours of the requested arrival date for us to take any action.
If your order can not be found a full investigation will be launched to determine exactly where it was left, if after providing more details the order is still lost we will either resend or provide you with a credit note. Unfortunatly as we have proof of delivery a full refund will not be given.
All issues relating to orders being delivered to a 3rd party must be reported to us within 48 hours of the requested arrival date for us to take any action.
If your order was not made available to the intended recipient after being delivered to a 3rd party location we are unable to offer you a refund, credit note or resend.
If due to availability of flowers on the day we are unable to fulfil your order exactly we will endeavor to make contact with you to discuss the alternatives, failing that we will always send out an alternative bouquet of at least the same value. No refunds, credit notes or resends will be given under these circumstances.
If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.
We endeavour to respond to all complaints within 48 hours and resolve complaints within five working days.
Yep, that's right we are a real hard working high street florist based in Lowestoft, Suffolk and have specialized in roses since 1999.
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