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F.A.Q.

Can I add a message to my order?

Yes you sure can, it's what we do, gifting is our bag and we even have some suggestions if you're stuck, look out for them on our order form.

Can you deliver outside of the UK?

No, we only deliver to addresses within the UK and Northern Ireland currently.

My order arrived damaged?

Oh blast, so sorry, it is so frustrating when our orders arrive damaged – for us as well as you! All we ask is that you snap a few quick photos of it to capture the damaged items as clearly as possible – including the inside and outside of your box, as well as the packing label and send them to our customer care team within 2 days of receiving them and we'll do all we can to help.

What happens if the recipient isn't in?

All our delivery methods, except Royal Mail's Pre 1pm and Pre 9am Special Delivery services, are sent with instructions to leave safe or with a neighbour if no one is in. However it must be noted that if the delivery driver deems it unsafe or cannot find an immediate neighbour than your order may be taken back to the depot and a while you were out card will be left. If this is not acceptable and you either prefer a signed for delivery or have additional instructions, please inform us via the "Additional Comments" text box provided when you place your order.

What are your accepted Payment methods?

We accept all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Electron, JCB and PayPal.

Can I pre-order weeks or months in advance?

Yes, we accept orders up to 12 months in advance but please bear in mind that payment will be taken at the time of your order.

I've been sent a gift anonymously, can you tell me who it's from?

Unfortunately, under the terms of the Data Protection Act we are not at liberty to disclose customer details held in our database. We will however contact our customer on your behalf letting them know your concerns if that's what you wish.

What is your Privacy Policy?

Protecting your personal information is incredibly important and we ask you to reads our Privacy Policy if you wish to learn more.

Why Choose interROSE?

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Real Florist

Yep, that's right we are a real hard working high street florist based in Lowestoft, Suffolk and have specialized in roses since 1999.

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Extra Gifts

We have a really nice range of extra gifts on our beautiful gift slider, if you can't find the perfect add-on there, you never will!

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Free Delivery

We offer free weekday delivery on everything alongside a range of premium Pre 10:30am, Pre 12 noon, Saturday and Sunday services with full tracking available.

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