Order by 1 pm (Mon–Fri), 12 pm (Sat) for next-day delivery
Yes, simply call call 0800 808 ROSE(7673) or if overseas call +44 1502 564488 during our working hours of 10am–5pm Monday to Friday. Please note there are times when we may be too busy to take your call so leave us a message and we will get back to you ASAP.
Yes you sure can, it's what we do, gifting is our bag and we even have some suggestions if you're stuck, look out for them on our order form.
No, we only deliver to addresses within the UK and Northern Ireland currently.
Oh blast, so sorry, it is so frustrating when our orders arrive damaged – for us as well as you! All we ask is that you snap a few quick photos of it to capture the damaged items as clearly as possible – including the inside and outside of your box, as well as the packing label and send them to our customer care team within 2 days of receiving them and we'll do all we can to help.
All our delivery methods, except Royal Mail's Pre 1pm and Pre 9am Special Delivery services, are sent with instructions to leave safe or with a neighbour if no one is in. However it must be noted that if the delivery driver deems it unsafe or cannot find an immediate neighbour than your order may be taken back to the depot and a while you were out card will be left. If this is not acceptable and you either prefer a signed for delivery or have additional instructions, please inform us via the "Additional Comments" text box provided when you place your order.
We accept all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Electron, JCB and PayPal.
Yes, we accept orders up to 12 months in advance but please bear in mind that payment will be taken at the time of your order.
Unfortunately, under the terms of the Data Protection Act we are not at liberty to disclose customer details held in our database. We will however contact our customer on your behalf letting them know your concerns if that's what you wish.
Yep, that's right we are a real hard working high street florist based in Lowestoft, Suffolk and have specialized in roses since 1999.
We deliver throughout the UK from just £2.95 and offer a range of premium timed deliveries as well as a Saturday and Sunday service all with full tracking.