Terms & Conditions

Important Points

We work with trusted delivery partners to deliver our roses as reliably as possible. While the vast majority of orders arrive on time, delivery services are not immune to occasional delays, particularly during busy periods.

Only delivery options marked “Guaranteed” include a commitment to arrive on your selected delivery date or within a specified time window. We recommend choosing a Guaranteed delivery option whenever timing is important.

Orders placed after 12 noon on a Saturday will be processed on the next working day. In these cases, the earliest available delivery date will be shown during checkout.

For larger or time-sensitive orders, we strongly recommend placing your order as early as possible to ensure availability.

Please ensure you provide a valid email address and a daytime contact number when ordering, so we can contact you promptly if needed.

Once your order is placed, you will see a confirmation screen and receive an automated confirmation email containing your order details and a link to tracking information.

If you do not receive a confirmation email, please check your spam or junk folder and contact us immediately if you are unable to locate it.

Order Amendments

If you need to amend your order, please contact us at least one full working day before the scheduled despatch date.

During peak periods such as Valentine’s Day, Mother’s Day and Christmas, we require at least three full working days’ notice for amendments.

While we will always try to accommodate late requests, we cannot guarantee that changes can be made once preparation has begun.

Order Cancellations

To cancel an order, please get in touch at least one full working day before the scheduled despatch date.

During peak periods, at least three full working days’ notice is required.

If a cancellation request is received after preparation or despatch has begun, we may be unable to stop the order.

Orders cancelled with sufficient notice will incur a 5% cancellation fee to cover payment processing and administrative costs.

Approved refunds will be processed within three working days of cancellation.

Order Payment

All prices shown include the product and one of our delivery options as displayed at checkout. There are no hidden charges.

We accept all major debit and credit cards including Visa, Mastercard and American Express, as well as PayPal.

InterROSE.co.uk is a trading name of TRRS.org Ltd (Registered in England, Company Number 5359299).

All prices are charged in UK Sterling. For international customers, any currency conversion will be handled by your card provider.

We reserve the right to refuse or cancel orders that remain unpaid or appear fraudulent.

Payment is taken at the time the order is placed, regardless of the delivery date selected.

Delivery Methods

We offer a range of delivery options at different costs and levels of assurance, allowing you to choose the service most appropriate for your needs.

Only delivery options marked "Guaranteed" include a delivery-date or time commitment. Priority and Standard delivery services are faster-handling services but are not guaranteed to arrive on a specific date.

We use a combination of Royal Mail services and DPD couriers to fulfil our deliveries.

If the selected delivery option is unsuitable for the delivery address (for example due to postcode restrictions), we reserve the right to contact you to discuss alternatives, request additional payment, or issue a cancellation and refund.

Where operational requirements make it necessary, we may use an alternative delivery method, provided the delivery level selected is maintained.

Delivery Address

Please ensure all delivery address details are complete and accurate. The most important detail is the postcode.

We cannot be held responsible for delivery issues arising from incorrect or incomplete address information. Orders will be delivered to the address provided.

Delivery Disruption

Occasionally, circumstances beyond our control may affect delivery services. These may include adverse weather, industrial action, fuel shortages, courier service disruption, or supply issues.

Where such situations arise, we will contact you as soon as possible to discuss appropriate next steps. By placing an order, you accept that reasonable adjustments or delays may occur in these circumstances.

Standard Delivery (Non-Guaranteed)

Standard delivery is a non-guaranteed service and should only be selected where an exact delivery date is not critical.

Delays can occasionally occur. Please allow up to 1-2 working days after the intended delivery date.

If delivery on a specific date matters, we recommend selecting one of our Guaranteed delivery options.

Priority Delivery (Tracked)

Priority delivery is a tracked next-day service designed to offer a fast and reliable delivery option.

Tracking updates are provided throughout the delivery journey. If your order has not arrived by the following working day, please contact us and we will promptly investigate and advise on the next steps.

Guaranteed Delivery Services

Delivery options marked as Guaranteed are designed for time-sensitive orders and include a delivery-date or time commitment.

If a Guaranteed delivery does not arrive on the selected date or within the selected time window due to courier delay, the delivery charge paid will be refunded.

If the order has still not arrived by the next working day, you will be entitled to a resend or a full refund.

3rd Party Locations

Deliveries to non-residential locations such as hotels, hospitals, workplaces or event venues are made to the nearest permitted reception point.

If the recipient is no longer present at the location, the order becomes their responsibility to collect. We are unable to offer refunds in these circumstances.

Leave Safe or with a Neighbour

Due to the perishable nature of our products, deliveries may be left in a safe place or with a neighbour if no one is available, unless otherwise instructed.

If you require a signed-for delivery or have specific instructions, please provide these at checkout.

If an order is confirmed as delivered and later cannot be located, an investigation will be carried out. Where delivery is confirmed, a refund cannot be issued, though a resend or credit may be offered.

Availability of Flowers

In the rare event that a specific flower is unavailable, we will attempt to contact you. If this is not possible, we may provide a suitable alternative of equal or greater value or delay delivery.

General

All intellectual property rights in this website and its content are owned by us or our licensors. Unauthorised use is prohibited.

This website may contain links to third-party websites. We are not responsible for their content or availability.

Nothing in these terms affects your statutory rights.

These terms and conditions are governed by English law, and the courts of England have exclusive jurisdiction.