Sent Worldwide

• Sent to your recipient's email address on the morning of your chosen delivery day. We try to send them all around 10am GMT, so please bear that in mind when ordering, and if it doesn't work for you time wise, please consider selecting a delivery date before or after to suit.
• Includes your chosen or uploaded image alongside your personal message.
• Sent anonymously if you wish as the only identifiable information is in the message you add.

Online Version

• Every E-Rose comes with its own web page version which we also link to in your confirmation email after you order. It's the same as the email version but can be viewed at anytime.
• Included in each E-Rose are links to share it on Facebook and x if you wish.
• For a preview of what the online version looks like click here.

Name-a-Rose For Free

• Every E-Rose we send includes a unique password for www.name-a-rose.com where they can name their very own rose and have it planted in our public or memorial virtual rose gardens forever.
• Our name-a-rose service usually costs £9.99 and is included free of charge, meaning our single E-Roses are practically free 😀.

A Small Keepsake

Every order includes a complimentary name-a-rose gift.

Your recipient will receive a simple gift card inviting them to name and plant a virtual rose in one of our rose gardens — a thoughtful extra that quietly extends the moment beyond delivery. You can remove this if you prefer.

Customer delight promise

We've been sending roses online since 1999 — and with over two decades of experience, we know how important it is to get things right. That said, every rose has its thorn, and on rare occasions something may not go quite to plan.

When that happens, we don't hide behind policies or scripts. We listen, we care, and we do our very best to put things right quickly, fairly, and with genuine understanding. Your experience matters to us, and it always will.

If for any reason you're not happy with your order, please get in touch. You may also find answers on our FAQ or delivery information pages.

Please note: if your concern relates to the freshness or condition of the roses, we ask that you contact us within 3 days of the delivery date so we can help as quickly and effectively as possible.